First: do I have the right information? The FTC explains consumer rights when obtaining prescriptions and comparing providers. Keep your prescription and confirm purchase requirements with the retailer and your eye care professional. Do not change values to fit a form.

Second: is this my order total? Check frame, lenses, options, shipping and tax. For insurance benefits, confirm the process and your payment rather than assuming coverage and promotions can be combined.

Third: what if it does not work for me? Find the return window, required condition, exclusions and fees. Ask which language support is available after purchase. Learn this before a problem occurs.

Contact lenses have their own requirements. Do not substitute an eyeglass prescription or select another product just because its name sounds similar. Consult the provider and your eye care professional.

LentesYa is an editorial publication in development. It does not sell eyewear, interpret prescriptions or perform exams. Do not email prescriptions or health information. Clinical questions belong with your eye care professional; we help prepare better buying questions.

Sources and scope

FTC · derechos de compra ↗

FTC resource + original buying questions

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